Baseform makes forward-thinking software for networked water infrastructures, offering best-in-class SaaS analytics and planning solutions. Our software enables cities to extract the best value, service and efficiency from their infrastructure, operations and investments.

Spain - Customer Success and Pre-Sales Engineer

Spain - Customer Success and Pre-Sales Engineer

The Customer Success Team is built up of creative and passionate individuals, who make up a dynamic, industry-leading team that is laser-focused on developing and delivering memorable customer experiences. Team members need to understand all matters specific to our customers and collaborate cross-functionally to ensure their success in adopting our solution. This is an exciting team that works closely with senior leaders, by providing guidance to executives, program, and technical teams, as well as acting as the voice of the customer.

We are looking for a passionate Customer Success and Pre-Sales Engineer to provide a seamless and personal onboarding and launch experience for new customers, as well as making efforts to extend the relationship with existing customers while streamlining processes and maintaining a successful model.

Responsibilities

  • Act as a Baseform expert, including developing documentation related to customer training and user guides.
  • Develop expertise in Baseform and be able to train and clearly explain the benefits and functionality of each feature.
  • Help customers to use Baseform to meet their needs.
  • Maintain accurate records and provide pertinent reporting about customers.
  • Host training sessions and maintain existing and create new training materials for new customers.
  • Demonstrate sound judgment and initiative to satisfy and serve customers and stakeholders.
  • Provide superior customer support via email and telephone.
  • For existing customers, provide re-training (as needed) and first level support for product and technology issues.
  • Collaborate with the Sales team on outreach strategy to increase customer engagement and maintain high levels of renewals.
  • Work with internal team to gather insight about customer behaviour and product feedback to fuel customer success and Network for Good's growth.
  • Contact new leads in target customers and initiating conversations following the Baseform sales process.

Requirements

  • Engineer, hydraulics - 1 year of work experience and/or relevant internships with University experience.
  • Creative problem-solver that can envision and articulate solutions to complex customer problems and issues.
  • Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely. High level of English.
  • Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally.
  • Excellent ability to multi-task; must have a high-level attention to detail and accuracy.
  • Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner.
  • Must work well across multiple teams: sales, product, technology, and customer support.
  • Fluent in English and Spanish, other languages will be valued.
  • verbal and written communication skills and the ability to effectively articulate our solution's value proposition
  • International experience: we highly value a global view

What you will get from us

  • A competitive salary dependent on previous experience + incentive structure
  • Flexible working hours & Fridays intensive
  • This is a great opportunity to be part of a fast-growing and ambitious company in an exciting environment.
  • There are opportunities for international career progression within the organization
  • The possibility to really see an impact and to see how your work affects the end result.