Portugal - Business Operations Manager
About Baseform
Baseform develops SaaS software for the municipal water and wastewater sector. Our software is used by utilities serving more than 55 million people across the USA, Portugal, Spain, France, Italy, Brazil and other countries. Utilities use Baseform to monitor their networks, manage water loss, predict pipe failures, plan capital investment, and manage customer meters.Product development, strategy, marketing and technical support are run from our headquarters in Portugal. Regional subsidiaries and sales teams drive growth in each market, and we plan to grow our sales team significantly over the next three years.
The roleYou will be the company leadership’s operational right hand, interfacing with our subsidiaries and sales teams. You will turn leadership decisions into a predictable weekly rhythm across all regions: reliable numbers, closely followed targets, a single common workflow, and expenses and commissions handled on time and by the rules.Strategic, hiring and compensation decisions stay with the founders. Your job is to make sure those decisions are well informed and that what has been agreed actually happens.
Responsibilities
Reporting
- Build and deliver a weekly leadership report, by region and consolidated, from our contract hub, CRM (HubSpot), intranets, bank statements and regional accounts.
- Run the monthly close calendar with our accountants in Portugal, Spain, the US and Brazil, including intercompany flows and reconciliations.
Targets and sales operations
- Take part in setting sales targets with leadership, then track them weekly and flag deviations early.
- Own the HubSpot operating rules: pipeline stages, data quality, update discipline and forecasting.
- Document and roll out one common sales playbook across all regions.
Commissions and expenses
- Calculate commissions, and propose incentive plans for leadership approval.
- Run expense control: maintain the expense policy, approve within it and escalate exceptions.
Coordination
- Coordinate administrative work at HQ and in the regions on deadlines, rules and reporting.
- Prepare sales hiring processes for leadership decisions, and track the onboarding and ramping-up of new sellers.
- Spot inefficiencies early and propose fixes.
What we are looking forEssential
- 6+ years in management control, FP&A, revenue operations or business operations.
- Hands-on experience producing reports for a sales or commercial team, with numbers that others rely on.
- Experience with more than one entity, country or currency.
- Comfortable working with a CRM (HubSpot preferred) and strong with spreadsheets.
- Able to build reliable reports from imperfect data.
- A track record of helping busy, independent teams adopt common processes, with tact and consistency.
- Highly organised, reliable and calm under pressure.
- Fluent English.
Strong plus
- Experience in a SaaS or subscription business.
- Experience designing or calculating sales commission plans.
- Portuguese and/or Spanish.
- Familiarity with Portuguese, Spanish and particularly US accounting practices
- Automation or BI skills.
Water or utilities experience is not required.
What we offer
- A central role working directly with the company’s founders.
- The chance to shape how an international SaaS company runs as it grows.
- Base salary and an annual bonus.
- A small, international team that values rigor and initiative.
How to applyApply through [l he form belowInOn the motivation, ilude a short note on a report or process you built that a sales team actually used, and what changed because of it.
Baseform (HQ, Portugal) Reports to: Baseform leadershipLocation: Lisbon area, Portugal. On-site preferred, hybrid possibleType: Full-time, permanent (edited)